What to expect · Other light maintenance
Other light maintenance: what done looks like.
One hour of chores from the approved list the customer picked at booking, each ticked as done, time logged.
The standard
This page is the same one the crew is trained on.
Every crew member reads a guide for other light maintenance, passes a test on it, and ticks a checklist on their phone while they work. Our team reviews their before and after photos against this standard before your card is charged. Here it is, so you can hold us to it.
Done means
- Every ticked chore actually done.
- Nothing touched that was not on the list.
- Time logged.
- The crew's checklist
- Chores from the approved list only
- Time logged in the app
- Each chore ticked as done
- Nothing touched that was not on the list
- Not part of this job
- anything not on the list, deep cleaning, bathrooms, organizing, laundry, dishes, pet messes, anything on a ladder or with chemicals.
- Typical time
- About 1 hr for a typical visit
Clean, not restore
Damaged or stained is different than dirty.
This is a cleaning. The crew takes off dirt, dust, cobwebs, grime and fingerprints with real effort and a product that suits the surface. What it won't do is change anything permanent or set in: worn or chipped paint, scuffs that went through the finish, water marks in wood, rust, dents, old scratches, sun fading, hard-water etching on glass, or stains that have soaked into grout, fabric or bare wood. Those need a painter or a refinisher, not a cloth. If you're not sure which you're looking at, send a photo with the booking and we'll tell you honestly before anyone comes out.
In pictures
Not good, and good.
In each picture the left side is what our team sends back, and the right side is what you should see when the crew leaves.
How the day goes, step by step, is on the other light maintenance service page; this page is the standard the crew is held to.
Before we arrive
What you have ready.
- Your list of chores from the approved set, in the booking notes.
- Any product you'd prefer on your surfaces, set out. Otherwise the crew uses its own mild cleaner.
- An adult who lives there home for the whole visit.
- Pets in another room.
- A clear path to each area on the list.
The crew brings: Cloths, mild cleaner, duster, a two-step stool.
- Reminders
- This list is on your booking page, in your booking email, and in a note the day before the visit.
- Crew age
- 18 and over, ID verified, background-checked.
- Weather
- Indoor visits aren't affected by weather. If roads are bad enough that the crew can't get there safely, we'll email you and move it.
- Something not ready?
- Reply to any of our emails and we'll move the visit. Nothing is charged until the job is done.
That's the whole standard.
No fine print. If what you see doesn't match this page, say so within 24 hours and our team sends the crew back, adjusts the price or refunds.
Seasons is new. We expect most jobs to be claimed by a local crew member within a day or two of booking and to happen as planned, but some won't be. Some don't: nobody claims the job, weather stops it, or the crew member who claimed it gets sick, and another crew member may not be free to pick it up. When that happens we email you, nothing is charged, and you can rebook in one click or walk away. We'd rather say that plainly than promise what a small crew can't.
Tell me when it opens